Return Policy

RETURN POLICY

Before proceeding with any shipment please contact us by phone 34 911369092 or by email info@grupo-hispa.com in order to fill in the corresponding form.

Return Policy and Warranty

HISPA IMPORTACIONES DELUXE informs that in order to proceed with the return of products purchased through our website it is important to take into account the following considerations:

1º.- It is ESSENTIAL that the user keeps the original packaging, the invoice of the product and that the product is in perfect state of conservation.

2º.- No changes will be accepted in the products and the amount will not be refunded with signs of use, incomplete or manipulated. The use that is allowed for the acceptance of a return is the mere verification of the condition of the device and its operation.

3º.-In no case will be accepted a package sent to our warehouse freight collect. It is advisable to make the shipment by registered letter and insuring the goods to avoid damage and loss. losses.

4º.-For the purpose of returning the product the address is:

HISPA IMPORTACIONES DELUXE SL

Duque de Sesto Street 13

Madrid, 28030

Spain

5º.-It is totally obligatory to present the proof of purchase for returns as well as for warranty procedures.

Withdrawal:

The power of withdrawal regarding the purchase of products on the website will only be granted in the event that the buyer has the status of consumer and provided that the nature of the good purchased allows it.

In accordance with RDL 1/2007, of 27 March, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, as cited in Article 3:

"Consumers or users are natural persons acting for a purpose unrelated to their trade, business, trade or profession. Consumers for the purposes of this rule are also legal persons and entities without legal personality that act without a profit motive in a field outside a trade or business activity."

In addition, the aforementioned laws inform that: "the consumer may withdraw within 14 calendar days from receipt of the product in accordance with the provisions of the following paragraph."

Likewise, HISPA IMPORTACIONES DELUXE S.L., depending on the case, reserves the right to issue a voucher for the same amount to be exchanged within a period of one year for another product offered on our website.

To exercise the right of withdrawal the user must communicate within the withdrawal period, its intention to withdraw from the contract.

In case the consumer exercises the right of withdrawal in accordance with the present conditions and with the consumer regulations, HISPA IMPORTACIONES DELUXE will refund the purchase amount in the same way it has been paid and within a maximum period of 14 days from the reception of the product, reserving the right, depending on the case, to issue a voucher for the amount of the product exchangeable for another product during a period of one year).

HISPA IMPORTACIONES DELUXE informs that all costs and risks associated with the return of products shall be borne by the user / consumer in accordance with Article 108 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

Notwithstanding the foregoing, HISPA IMPORTACIONES DELUXE informs you that in any case, the exercise of the Right of Withdrawal is exempted in the following cases:

  • Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly.
  • Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer and user after delivery, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
  • The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on his part that consequently loses the right of withdrawal.
  • Any type of software
  • Products that have been manipulated or customized.

Last update September 2020