General Terms and Conditions

GENERAL CONTRACTING CONDITIONS

The following General Contracting Conditions, hereinafter the "Conditions", regulate the contractual relationship between the company HISPA IMPORTACIONES DELUXE S.L. with C.I.F B57779423 and with fiscal address at Calle Duque de Sesto 13, 28009, Madrid and the user who acquires products and/or services through the web page www.grupo-hispa.com property of HISPA IMPORTACIONES DELUXE S.L.U.

HISPA IMPORTACIONES DELUXE informs that the following terms and conditions are also permanently available to the user on the aforementioned website. We recommend reading this document, downloading and printing it for its conservation.

I.- General Aspects.

The general conditions are written in Spanish and are basically governed, among others, by Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce and, where appropriate, by Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

Only persons over 18 years of age may contract in their own name and right or, where appropriate, in that of the legal person with legal representation. By accepting these conditions you declare to be of legal age.

II.- Object.

The object of the present contract is the online contracting of products and services through the web page www.grupo-hispa.com destined only to professionals of the private investigation sector and to individuals for business and parental control.

Not every user who contracts through the website www.grupo-hispa.com is considered a consumer. For these purposes, consumers shall be understood to mean only natural persons acting for purposes outside their trade, business, trade or profession and legal persons and unincorporated entities acting on a non-profit basis outside a trade or business.

The realization of electronic commerce through the website www.grupo-hispa.com implies the acceptance of the present general contracting conditions.

HISPA IMPORTACIONES DELUXE expressly prohibits the purchase and acquisition of any of the products for the commission of actions that could constitute a civil wrongdoing and/or crime. HISPA IMPORTACIONES DELUXE shall not be liable for the improper use of the products purchased at www.grupo-hispa.com or for any intrusion into the privacy or secrecy of communications that may be made.

III.- Ordering.

Orders are placed exclusively on the Internet in Spanish (Castilian) through the website www.grupo-hispa.com.

Orders are processed from Monday to Friday from 9:00 am to 4:00 pm. Orders placed on Fridays after 2:00 pm will be processed the following Monday.

To purchase any of the products and/or services offered, the user will be able to buy directly by clicking on the icon of the products of interest. Once included in the basket, you can continue shopping by performing the same process.

Once the selection of products is completed, we will proceed to the process of formalization of the purchase through which the user must fill out the personal data form for our customer registration and enable the delivery of your order. The registration as a customer, assumes that the personal data are registered so that in subsequent purchases will not be necessary to fill them again.

After validating your order automatically and after express acceptance of these conditions and the Privacy Policy you will receive an email confirming that your order has been registered.

HISPA IMPORTACIONES DELUXE S.L. informs you that it will file the electronic document in which your order is formalized. Likewise, the contractual information will be provided to you prior to the reception of the purchased products so that, if necessary, you can correct the erroneous data that appear in your order. Likewise, HISPA IMPORTACIONES DELUXE S.L. informs you that once the order has been placed and sent, you will not be able to modify your purchase without prejudice to the exercise of the right of withdrawal.

The invoice will be sent to you in paper format together with your order at the moment of delivery.

IV.- Prices and Payment Methods.

The prices of the products and / or services listed on the website include in all of them the Value Added Tax.

The promotions and discounts listed on the website are exclusive for sales made on-line. Prices in physical stores may vary.

HISPA IMPORTACIONES DELUXE S.L. reserves the right to modify the price of the products at any time. However, the products will be invoiced on the basis of the rates in force at the moment of the registration of the orders (as long as there are stocks left).

All payments shall be made in Euros by any of the payment methods.

The forms of payment will be by cash on delivery and bank card (Visa, Visa Electron Master Card or credit and/or debit card, using a secure payment gateway on a secure server using the SSL (Secure Socket Layer) protocol by bank transfer. See additional costs for cash on delivery payment in the following section.

In any case, the customer guarantees that he/she is authorized to use the payment card.

The SSL (Secure Sockets Layer) technology is an SSL encryption tool that protects our website and all transactions that can be made through it securely.

V.- Costs and Delivery Service.

Orders are shipped in an opaque envelope without any reference to the contents. Only the initials of our company appear as the sender. Hispa Imports Deluxe = H.I.D.

The package will be delivered to the address designated at the time of the order or to the franchise closest to the address.

Orders are processed Monday through Friday from 10:00 am to 5:30 pm.

Products in stock will be processed and shipped within 24 business hours from the time of receipt of payment.


Shipments to the peninsula and Balearic Islands

  • Seur 24 hours: Free for mainland Spain and Balearic Islands. You will receive your order within 24 hours.


Shipments with destination Canary Islands, Ceuta and Melilla

  • No shipments are made. Please contact us for a quotation.

 

 

International Shipments EURO Zone

DHL: Free of charge. You will receive your order within 1 - 2 days.

 

 

International Shipping

All shipments will be carried out, in an urgent way, by the following transport companies DHL, EDEX or UPS. The shipping price is calculated based on the weight of the package and the area.

In the event of a delay in delivery of more than 30 days, and as long as this delay is attributable to HISPA IMPORTACIONES DELUXE S.L., the customer, after written complaint (letter, fax or e-mail), may unilaterally cancel the order, being refunded the amounts paid in case of prepayment, in accordance with articles 103 and following of the Royal Legislative Decree, 1/2007.

VI.- Return Policy and Warranty.

HISPA IMPORTACIONES DELUXE informs that in order to proceed with the return of products purchased through the website www.grupo-hispa.com it is important to take into account the following considerations:

1º.- It is ESSENTIAL that the user keeps the original packaging, the invoice of the product and that the product is in perfect state of conservation.

2º.- No changes will be accepted in the products and the amount will not be refunded with signs of use, incomplete or manipulated. The use that is allowed for the acceptance of a return is the mere verification of the condition of the device and its operation.

3º.-In no case will be accepted a package sent to our warehouse freight collect. It is advisable to make the shipment by registered letter and insuring the goods to avoid damage and loss.

4º.-For the purpose of returning the product the address is:

HISPA IMPORTACIONES DELUXE SL

Duque de Sesto Street 13

28009

Madrid

Spain

5º.-It is totally obligatory to present the proof of purchase for returns as well as for warranty procedures.

6º.- Before proceeding with any shipment, please contact HISPA IMPORTACIONES DELUXE through the Customer Service Center by calling 911 369 092 or by contacting us through this form so that we can give you the corresponding instructions.

  • Instructions for repairing products under warranty:

Repairs and replacements will be free of charge for the consumer or user as long as the product is under warranty and it is demonstrated that the problem is due to a fault in the original manufacture. Said free of charge shall include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, such as shipping costs, costs related to labor and materials only when the customer is a final consumer.

HISPA IMPORTACIONES DELUXE informs that when the purchase is made by companies and/or professionals for the development of their activity, the warranty of the products marketed on the website www.grupo-hispa.com shall be subject to a maximum term of 6 months from the delivery of the product without prejudice to the provisions applicable by the Commercial Code and Civil Code.

Only in the event that the user is a consumer, HISPA IMPORTACIONES DELUXE shall be liable for the lack of conformity of the products marketed through www.grupo-hispa.com during the period of 2 years from the delivery of the product in the terms established in the Royal Decree 1/2007 approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. If the lack of conformity is manifested by the consumer 6 months after delivery, it will be the responsibility of the consumer to prove that the lack of conformity already existed at the time of purchase of the product.

In no case shall the warranty be applicable if the lack of conformity is due to defects and/or deterioration caused by force majeure and/or installation and/or use not in accordance with the instructions for use and maintenance of the product.

The Technical Service will send you a R.M.A. which must be delivered together with the product signed by the customer. Once the goods have been received in our warehouses, and after checking its condition, HISPA IMPORTACIONES DELUXE S.L.U. will check it and analyze if the product is covered by the warranty. In case the product had as a cause the existence of a malfunctioning problem covered by the warranty, HISPA IMPORTACIONES will proceed to exchange it for another product of equal or higher value. In the event that the product is out of stock, a product of similar or superior characteristics will be offered if the customer so wishes, paying the difference in price with respect to the higher value.

In the event that return of the product is due to any other cause to the amount of the return will be deducted all costs that have occurred to send the product (courier service, cash on delivery) as well as a 5 orrespondent to management costs (commission for transfer or return by TPV).

Withdrawal:

The return of products purchased through the website www.grupo-hispa.com as well as, where appropriate, the power of withdrawal regarding the purchase of products on the website www.grupo-hispa.com only be granted if the buyer has the status of consumer .and provided that the nature of the good purchased allows it,

In accordance with RDL 1/2007, of 27 March, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the consumer may withdraw within 14 calendar days from receipt of the product in accordance with the provisions of the following paragraph. Likewise, HISPA IMPORTACIONES DELUXE S.L.U., depending on the case, reserves the right to issue a voucher for the same amount to be redeemed on our website. This voucher will have no expiration date.

To exercise the right of withdrawal the user must communicate within the withdrawal period, its intention to withdraw from the contract. The consumer must complete and send the model withdrawal form that is available here or by any unequivocal statement in which the consumer expresses his will to withdraw by mail to: Hispa Importaciones Deluxe S.L, Calle Duque de Sesto 13, 28009, Madrid.

In case the consumer exercises the right of withdrawal in accordance with the present conditions and with the consumer regulations, HISPA IMPORTACIONES DELUXE will refund the amount of the purchase in the same way it has been paid and within a maximum period of 14 days from the reception of the product, reserving the right, depending on the case, to issue a voucher for the amount of the product exchangeable for another one during a period of one year).

HISPA IMPORTACIONES DELUXE informs that all costs and risks associated with the return of products shall be borne by the user / consumer in accordance with Article 108 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

Notwithstanding the foregoing, HISPA IMPORTACIONES DELUXE informs you that in any case the exercise of the Right of Withdrawal is exempted in the following cases:

- Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly.

- Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

- Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer and user after delivery, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.

- The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on his part that consequently loses the right of withdrawal.

- Any type of software.

- Products that have been manipulated or customized.

VII.- Applicable legislation.

Any dispute that may arise from the use or use of this website, the parties submit to the Jurisdiction and Jurisdiction of the Courts and Tribunals of Alicante city, waiving their own jurisdiction except that it is applicable Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

Likewise, HISPA IMPORTACIONES DELUXE informs the consumer of its willingness to join the Online Dispute Resolution platform for any dispute that may arise in consumer matters from the moment that Spain has dispute resolution bodies in accordance with the provisions of art. 14.2 of Regulation (EU) 524/2013 which is available at the following link: https://ec.europa.eu/consumers/odr/. HISPA IMPORTACIONES DELUXE shall not be liable for possible anomalies in the operation of this platform.

VIII.- Other considerations.

HISPA IMPORTACIONES DELUXE reserves the right to modify these General Terms and Conditions at any time without prejudice to the user and respecting, where appropriate, the conditions that were in force at the time.

At any time the consumer may, where appropriate, submit their claims by email to the following email address Customer Service Center or in writing by addressing your complaint to the registered office of the company to the contact address.

IX.- Contact.

HISPA IMPORTACIONES DELUXE S.L

C/ Duque de Sesto 13

28009. Madrid.

Madrid, Spain.

Phone: 911 369 092

https://hispa.freshdesk.com/support/tickets/new/

info @grupo-hispa.com